Midas Consultant: Add live chat consultant support to your website
Leave no opportunity untouched with LiveChat, you can try today with a 60-day free trial provided by Midas Consultant. Chat with Midas Today.
Having the ability to communicate with visitors live on your website is an opportunity many small businesses miss out on. If you are in the small to medium-sized business category I challenge you today to check out your competitor’s websites and see who is using a live chat plugin or solution. To be able to answer potential clients’ questions in real-time whilst the visitor is browsing your website offers a level of conversion that really cannot be compared to any other technique during the sales process. We are happy to offer our live chat consultant services.
I like to compare it to having a retail store with the products all laid out beautifully presented but no one available to communicate with and hand over the money too. Technology is making this become a reality, less and less people are shopping in high street retail businesses and are turning to online shopping. But the key disconnect for this transition to complete is having the seamless and responsive ability to communicate with the prospective customer.
Back to my point, if you walked into a store and the full inventory of the product was available for you to browse, what would you do if there was no sign of any salesperson or staff member to talk to? I know I would end up walking out, being a fussy shopper I like to know exactly what I am buying and check out comparable products until I find the right item that suits my requirements. This is the key element missing on many websites that have not decided to add chat software to their website.
Sure you may have a contact form in which an inquiry pops up in your email and you do your best to respond as quickly as you can, but customers who are shopping online are doing so for a reason, convenience. Having to wait for hours or even days for a reply from an online shop or service provider is not convenient. Especially when your competitor uses a live chat and responds within a minute or two to a web visitors inquiry.
As we previously mentioned on our page about telemarketing. Having the ability to respond to client’s questions and inquiries about your product is a key part in the sales process. Not having that link between a client and your sales team has to be one of the biggest mistakes businesses are making within their website.
We have now teamed up with LiveChat to offer 60 day free trials for their award-winning customer service and live chat solution, it can be installed on WordPress, Shopify and within your custom builds.
A great feature of Live Chat is the ability to capture the visitors email address and contact information. We have found our Live Chat to capture a large percentage of our new leads which help increase sales within the sales pipeline.
It is compatible with iOS and Android so that your team can respond to inquiries on the go and has a representative rating system so you can rest assured that the chat agents given the responsibility of handling your web chat are keeping your website visitors satisfied and their response time is acceptable.
Another amazing feature is LiveChat’s ability to connect to your business Facebook page so all inquiries can be handled within one solution, this not only increases the productivity of your live chat solution but makes it easier on the staff handling multiple conversations at once.